Returns & Exchanges Policy
Eligibility Requirements
• Items must be returned within 14 days of delivery
• Products must be unworn, unwashed with tags attached
• Original packaging and proof of purchase required
How to Initiate a Return
- Access your online account
- Select the order for return
- Print prepaid return label (U.S. only)
- Securely package items
- Drop at any UPS location
Refund Processing
• Allow 7-10 business days after we receive your return
• Refunds issued to original payment method
• Original shipping fees non-refundable
Exchange Options
• Size exchanges subject to availability
• Processed within 3-5 business days
• Additional shipping charges may apply
Non-Returnable Items
• Final sale items (marked at purchase)
• Swimwear and intimate apparel
• Customized/personalized pieces
• Gift cards
International Returns
• Customer responsible for return shipping
• Must include all customs documentation
• Only merchandise value refunded (no duties/taxes)
Damaged/Defective Items
• Report within 48 hours of delivery
• Provide photographic evidence
• Replacement or full refund offered
Special Considerations
• Holiday returns extended to January 31
• Store credit available for gift returns
• Promotional item refunds adjusted accordingly
Return Status
Track your return through:
• Email notifications
• Online account portal
• Carrier tracking number