Frequently Asked Questions

Orders & Shipping
• When will my order ship?
Most orders ship within 1-2 business days (excluding weekends/holidays).

• What shipping methods are available?
We offer Standard (3-5 days), Express (2-3 days), and Overnight options.

• Do you ship internationally?
Yes to select countries – duties/taxes apply.

Returns & Exchanges
• How do I return an item?
Initiate through your account to print a prepaid label.

• What’s your return window?
14 days from delivery for unworn items with tags.

• Can I exchange for a different size?
Yes, if available – check your account portal.

Product Care
• How should I care for my garment?
Follow the specific care instructions on the label.

• Are your fabrics pre-shrunk?
All cotton items are pre-washed to minimize shrinkage.

Payments
• What payment methods do you accept?
All major credit cards, PayPal, and Apple Pay.

• Is my payment information secure?
Yes, we use 256-bit SSL encryption.

Sizing
• Where can I find size charts?
On each product page under “Size Guide.”

• Do items run true to size?
Most do – we recommend checking measurements.

Account Management
• How do I reset my password?
Use the “Forgot Password” link on login.

• Can I merge multiple accounts?
For security, we don’t combine accounts.

Special Requests
• Do you offer alterations?
No, but we provide detailed garment measurements.

• Can I pre-order items?
Select collections offer this option.